Terms & Conditions
Terms and Conditions for Tutoring Hero
Welcome to Tutoring Hero, your premier online tutoring service. By accessing and using our website, services, and platform, you agree to the following terms and conditions. Please read them carefully.
- Services Offered
Tutoring Hero provides a comprehensive range of academic support services from 9th grade to university level, covering various subjects including STEM, humanities, languages, computer science, business studies, and more specialized areas such as SEO & digital marketing, content writing, and embedded systems. Services include tutoring, exam preparation, assignment help, lab work guidance, and project assistance.
- Tutor Qualifications
Our tutors are experts in their fields, selected through a stringent vetting process that includes credential verification, subject matter testing, and teaching demonstrations, ensuring high-quality, engaging instruction.
- Session Delivery
Tutoring sessions are conducted online using our interactive platform, which supports video, voice, text chat, and a digital whiteboard, facilitating a dynamic and interactive learning environment.
- Personalization of Learning
We begin with a short assessment to understand your learning objectives, strengths, and areas for improvement. Tutoring strategies, materials, and pacing are then tailored to meet your individual needs.
- Pricing and Payments
Tutoring Hero offers various packages, with prices based on the subject, and the length and frequency of sessions. A detailed pricing structure is available on our website. For specific projects, a payment structure requiring half of the payment in advance and the remainder upon completion is enforced to ensure a commitment to excellence.
- Cancellations, Refunds, and Satisfaction Guarantee
No minimum commitment is required. Users can book sessions and services as needed. If you are not satisfied with a tutoring session or service, contact us within 24 hours for a complimentary session with another tutor or a refund, as per our satisfaction guarantee.
- Intellectual Property Rights
All materials, content, and resources provided by Tutoring Hero remain the intellectual property of Tutoring Hero or its content creators. These materials may not be copied, reproduced, or used in any manner outside the scope of the tutoring sessions without explicit permission.
- User Obligations
Users agree to provide accurate information during registration, maintain confidentiality of their account details, and comply with all applicable laws and regulations while using Tutoring Hero services.
- Limitation of Liability
Tutoring Hero is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of, or the inability to use, our services.
- Modifications to Terms
Tutoring Hero reserves the right to modify these terms and conditions at any time. Users are encouraged to review the terms periodically for any changes.
- Governing Law
These terms shall be governed and construed in accordance with the laws of the jurisdiction in which Tutoring Hero operates, without regard to its conflict of law provisions.
- Contact Information
For any inquiries or concerns regarding these terms, our services, or your experience with Tutoring Hero, please contact us through the preferred contact methods listed on our website.